Returns & Refunds

We stand behind everything we do, so it’s important to us that you're satisfied. We handle each return on a case by case system to ensure we can make you happy. 

Coffee

From the day you receive your coffee you have one week to let us know if you don't like it. Send it back to us, and we’ll send you different beans or refund your purchase (minus the cost of shipping). 

Canned Beverages and 1-Litres

Unfortunately, we don’t accept returns on our canned beverages or 1-litres. If there’s an issue with damage in transit, or you received the wrong order, please email us a picture and the expiry date to info@twobears.ca

Merchandise And Brew Gear

Please reach out to us for any returns or exchanges within 2 weeks of receiving your Two Bears merchandise. We can only accept unopened and unused merchandise with all its packaging contents. 

Please reach out directly to the manufacturer within 30 days with any issues related to brew gear. 

Subscription Updates

Any requests for cancellations, changes to your order, or change of address must be made within 24 hours of the subscription being processed.

If you have any more questions please

CONTACT US