How Can We Help?

Answers to all your Two Bears questions.

How Can We Help?

Answers to all your Two Bears questions.

FAQ

Nope! All our items are non-perishable and only have to go in the fridge after opening. All our canned drinks and 1-litre oat milk are more refreshing when chilled.

If you click on the product you're curious about, the 3rd product picture has all the nutrition and ingredients in the photo.

1. From your storefront, select the Account Management Icon.

2. Log in to the account that has the active subscription.

3. Navigate to a product that you would like to add to an existing subscription.

4. Select Add to Existing Subscription.

5. Select the existing subscription you would like to apply the product onto (if more than one active subscription exists).

6. Select a new shipping rate. 

7. Select Add.

 

1. From your storefront, select the Account Management Icon.

2. Log in to the account that has the active subscription.

3. Select the Manage Subscription text (this may appear differently if you have changed the link text).

4. Select View Details under the subscription that you would like to swap a product for. 

5. Select Products in your subscription.

6. Select Swap product.

7. Choose Select next to the desired product you would like to swap with. 

8. Choose a new shipping rate.

9. Select Save Changes

1. From your storefront, select the Account Management Icon

2. Log in to the account that has the active subscription. 

3. Select the Manage Subscription text (this may appear differently if you have changed the link text). 

4. Under "Subscription Status" for the subscription that the customer would like to pause, select Pause Subscription.

If you would like to resume a subscription, repeat Steps 1-3, then select Resume Subscription.  

1. From your storefront, select the Account Management Icon

2.Log in to the account that has the active subscription. 

3. Select the Manage Subscription text (this may appear differently if you have changed the link text).

4. Select View Details under the subscription you would like to skip an order for. 

5. Select Manage upcoming orders

6. Select Skip Order beside the order you would like to skip. 

Your grind setting greatly affects the strength of your coffee. Try grinding more coarsely, and your next cup will taste lighter.  

Your grind setting greatly affects the strength of your coffee. Try grinding finer coffee grounds, and your next cup will taste stronger.

We generally roast all our coffees to a medium roast. This ensures we get the best-tasting notes out of the high-quality coffee beans we source.

We don't add flavouring to our coffee beans; we use tasting notes to describe the flavour profiles you'll taste. Whether you like a classic chocolate flavour, or something wilder, like a citrus tea-like flavour, we have something for you.

We also have our "Boulder Blend" for those of you that love a darker roast.

From farm to cup, we work directly with coffee farmers to source only the top 1% of coffee beans from across the globe. Since we have relationships directly with coffee-producing partners, it eliminates the middleman and puts more money in the farmers' pockets.

We handle returns on a case by case system.

Please check out our returns page for more details.

Two Bears whole bean coffee tastes the best and lasts the longest when it’s stored in a cool, dark place.

Avoid putting your coffee in the fridge or freezer, as it welcomes unwanted moisture, which will result in degradation of taste and potential mold.

Coffee easily absorbs the flavors from things around it. So be mindful of storing it in a jar that has been used before, especially for stronger smelling items like spices or pickled foods.

Unfortunately, we don't franchise, but we do have a wholesale program.

Email us at sales@twobears.ca for inquiries about wholesale for grocery, restaurants, cafes, stores, or our office programs

Generally, your order is processed within 1-2 business days, and it takes 3-5 business days for shipping. We strive to get your order to you as fast as possible. We currently only ship to the U.S.A. and Canada ( Except territories).

For further information on shipping, please visit our shipping page.

From your storefront,

select the Account Management Icon.

Log in to the account that has the active subscription.

Select the Manage Subscription text (this may appear differently if you have changed the link text).

Under "Order frequency", select "Change frequency".

Type your answer here.

If you have any issues with your order, please send us your order number and photos of your order within 5 days of receipt so we can help come to resolution.